Privacy

PRIVACY AND COOKIES POLICY

NOSTRA values ​​and protects the privacy of its customers, and therefore provides in this Privacy and Cookie Policy ("Policy") a clear and transparent statement of the principles governing the collection and use of information on our website, as well as other information about NOSTROS's privacy and privacy policies.

We apply this Policy when you visit the NOSTRA website, order items from the NOSTRA Online Store, or subscribe to newsletters. This Policy is also intended to inform you of other personal data processing operations performed by NOSTRA and of the basic provisions to ensure your privacy.

The processing of personal data is governed by the European Union Data Protection Regulation No. 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, other relevant legal acts and the instructions of the controlling authorities.

Persons under the age of 16 may not submit any personal data through our website. If you are under the age of 16, you must obtain the consent of your parents or other legal guardians before submitting your personal information.

 

PROCESSING OF PERSONAL DATA BY NOSTRA

To ensure transparency and responsible processing of personal data, we hereby inform you that NOSTRA processes personal data for the following purposes:

  • administering a customer database, including customer complaint management, for the purpose of concluding and executing contracts;
  • providing e-commerce services;
  • direct marketing, including sending of the newsletters;
  • improving service quality;
  • ensuring the safety of customers, employees and premises (video surveillance);
  • other purposes related to internal administration, such as the processing of NOSTRA employee data.

 

What personal data is collected and processed?

NOSTRA collects and processes the following categories of personal data:

  • key data needed for the above purposes: name, contact details, etc .;
  • data needed to provide services or goods: order data, billing information, payment data, etc .;
  • data on the use of the service, such as the use of the service, data collected through the use of cookies or other similar technologies, etc .;
  • video data captured by NOSTRA CCTV equipment when you visit NOSTRA stores or administration offices.
  • other data that is collected based on your consent and that is defined in detail at the time you are asked for your consent.

 

On what legal grounds can your personal data be collected?

NOSTRA may only collect your personal data in accordance with the lawful processing grounds. This is the legal basis for the conclusion and performance of the contract when you enter into a supply or other contract with NOSTRA. NOSTRA 'legitimate interests may also be grounds for processing data, for example, when NOSTRA sends newsletters and informs about goods or services, manages and / or collects debt. Your consent is another basis on which NOSTRA can process personal data (for example, through direct marketing with personalized offers based on individual analysis by the client or otherwise). NOSTRA may also process your personal data for legal purposes (to comply with regulatory requirements, to respond to legitimate inquiries from the state and municipalities, etc.) or for other legitimate purposes established by law.

How long is your personal data stored?

NOSTRA will keep your personal data for no longer than is necessary for the purposes of the processing or is required by law, provided that it contains a longer period of storage. Personal data are generally kept for as long as reasonable requirements may arise from the contractual relationship or as necessary to fulfill and protect the legitimate interests of NOSTRA. Unnecessary personal data is destroyed.

While processing personal data, NOSTRA may assign you to a particular category of customers, but only to the extent that NOSTRA is able to make personalized offers, tailor content to the user's interests, and communicate goods and services.

NOSTRA shall take all practicable steps to ensure that personal data are processed accurately, fairly and lawfully, for strictly defined purposes and in strict accordance with the requirements of law governing the processing of personal data.

 

To whom does NOSTRA provide or is able provide personal data?

  • NOSTRA may provide such data to data controllers who perform certain services to NOSTRA (information technology companies that process data to ensure the development, development and maintenance of information systems; companies that provide messaging to clients, provide security and other services) ;
  • companies managing joint debtors' files or managing debts;
  • to the court, law enforcement agencies or public authorities to the extent that such provision is prescribed by legal requirements;
  • other persons with your consent, if such consent is obtained in a particular case.

 

DATA GATHERED ON THE NOSTRA WEBSITE

  • when administering the website and diagnosing malfunctions of the NOSTRA server, we may use the IP addresses of the visitors' computers. An IP address is a unique code that identifies a computer within networks. It can be used to identify the visitor and collect a variety of demographic information;
  • we use cookies to collect data about your use of the services. Information about cookies, types of cookies and their purpose are given below;
  • When registering at the NOSTRA self-service, we collect the basic information necessary to identify the user, which you submit when completing the registration form, y. name, email address and phone number.
  • When purchasing goods at the NOSTRA online store, we collect the data necessary to complete the order properly, such as the device and its ordering details, contact details and related records. Data is retained for 5 years from the last time a customer logs in to a customer account.

We protect the data collected about NOSTRA site visitors responsibly from loss, unauthorized use and alteration. The NOSTRA site visitor data protection database is protected against unauthorized access via computer networks.

 

NEWSLETTERS

By entering your email address on the NOSTRA website You can subscribe to our newsletters, which will let you first know about NOSTRA special offers and news. After entering the e-mail address and subscribing to the newsletter, we will send you a link by email for approval.

When you sign up for a newsletter, NOSTRA will use your email address subject to your consent, which you may revoke at any time. We may forward your email address to third parties providing specialized services only to send you a newsletter.

When sending out a newsletter, NOSTRA may collect statistics about your behavior, such as whether you have opened an e-mail letter or not. links you clicked.

We will handle your email address for the purpose of sending newsletters until you decline to receive NOSTRA offers. You may unsubscribe from the NOSTRA Newsletters by clicking the appropriate link at the bottom of the Newsletter or by other means specified in this policy.

 

USE OF COOKIES

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device browser when you visit it. The next time you visit the site, this file may be scanned to allow the site to recognize your computer or mobile device.

What do we use cookies for?

The information collected by cookies enables us to provide you with a more comfortable browsing experience, to provide you with attractive offers and to learn more about the behavior of our users, to analyze trends and improve our website, customer service and services provided by NOSTRA.

NOSTRA uses cookies commonly for the following purposes:

Required (3)

In order to make the site easier to use, necessary cookies activate key features such as navigating pages and accessing protected areas of the site. Without these cookies, the site will not function properly.

The tittle

Provider

Purpose

Expiry

Type

CookieConsent

nostra.lt

A standard cookie used to maintain a user session.

1 year

HTTP Cookie

user_token

nostra.lt

Cookies are used to enhance the person's e-commerce shopping experience. at the store.

6 months

HTTP Cookie

www_nostra_lt

nostra.lt

Cookies are used to enhance the person's e-commerce shopping experience. at the store.

Session

HTTP Cookie

 

Statistics (3)

By using statistics cookies, which collect and report anonymous information, site owners can learn how visitors interact with the site.

Pavadinimas

Teikėjas

Paskirtis

Galiojimo pabaiga

Tipas

_ga

nostra.lt

A cookie is used to identify a person whether they have a user account, use different browsers, or the like. Cookies are used to enhance the person's e-commerce shopping experience at the store.

2 years

HTTP Cookie

_gat

nostra.lt

A cookie is used to identify a person whether they have a user account, use different browsers, or the like. Cookies are used to enhance the person's e-commerce shopping experience at the store.

Session

HTTP Cookie

_gid

nostra.lt

A cookie is used to identify a person whether they have a user account, use different browsers, or the like. Cookies are used to enhance the person's e-commerce shopping experience at the store.

Session

HTTP Cookie

 

Marketing (4)

Marketing cookies are used to track visitors on many websites. The purpose of this is to serve ads that are tailored to and interested in the individual user - such ads are more valuable to publishers and third-party advertisers.

Pavadinimas

Teikėjas

Paskirtis

Galiojimo pabaiga

Tipas

ads/ga-audiences

google.com

The Doubleclick affiliate cookie is designed to recognize the user and serve targeted marketing suggestions on other websites.

Session

Pixel Tracker

GPS

youtube.com

The Youtube.com cookie is for streaming video content.

Session

HTTP Cookie

VISITOR_INFO1_LIVE 

youtube.com

The Youtube.com cookie is for streaming video content.

179 days

HTTP Cookie

YSC

youtube.com

The Youtube.com cookie is for streaming video content.

Session

HTTP Cookie

 

Cookies are also used to register if you consent to the use of cookies on the NOSTRA website so that this question is not asked every time you visit the site.

Access to statistics about NOSTRA site visitors is provided by NOSTRA staff working in the NOSTRA marketing and IT departments who are responsible for analyzing this data and developing the website.

Technical records can also be accessed by NOSTRA partners who provide content management tools on the NOSTRA website.

The Google Analytics Tool is provided by Google Inc., a US company, so it also has access to statistics collected by this tool. Google Inc. is committed to the EU-US Privacy Shield Principles, which ensure that the service provider complies with EU privacy standards. This provider is also subject to contractual privacy obligations. You can read about this at https://www.google.com/analytics/terms/dpa/dataprocessingamention_20160909.html.

 

What can you choose?

By visiting the NOSTROS website you can choose whether you want to use cookies. You can manage and / or delete cookies as you wish. In Internet Explorer, Safari, Firefox, Chrome, or other browser settings, you can choose which cookies you want to accept and reject. You can delete all cookies already on your computer, and you can set most browsers to prevent cookies from being saved. The location of these settings depends on the browser you are using.

Most browsers support:

  • check what cookies are saved and delete individual cookies;
  • block third-party cookies;
  • block cookies from specific websites;
  • block all cookies from being sent;
  • delete all cookies when you close your browser.

If you do not consent to the use of cookies on your computer or other device, you can revoke your consent to use them at any time by changing your settings and deleting your saved cookies. If you have chosen to delete cookies, remember that all options you have set will also be removed. In addition, blocking cookies completely will prevent many websites (including NOSTRa) from working properly. For these reasons, we do not recommend disabling cookies.

To learn more about cookies and how to manage or remove them, just visit www.allaboutcookies.org and your browser's help page.

 

PERSONAL DATA SECURITY

Your Personal Data is handled responsibly and securely. Determening the processing of personal data, including during processing, we implement appropriate statutory technical and organizational data protection measures to protect personal data that you process from accidental or unlawful destruction, damage, alteration, loss, disclosure, and any other matter or unlawful handling.

NOSTROS employees have a written commitment to third parties not to disclose or distribute workplace information about the Company's customers, including visitors to the NOSTRA site.

Personal data security measures shall be based on the risks involved in the processing of personal data.

 

YOUR RIGHTS AND OTHER RELEVANT INFORMATION

You are entitled to:

  • the right to be informed about the processing of their personal data at the Office;
  • the right of access to their personal data and how they are processed;
  • the right to have your personal data rectified, erased or blocked;
  • the right to have data deleted ('the right to be forgotten');
  • if you are a registered user of the NOSTRA Website, you may log in to your account and unsubscribe from the NOSTRA Website. In this case, all data in your account and all other records relating to your personal data will be anonymised ("right to be forgotten"). NOSTRA reserves only the order information required to fulfill its obligations under the contract of sale.
  • the right to transfer data;
  • the right to restrict the processing of data;
  • the right to object to the processing of your personal data.
  •  

You can contact NOSTRA administration by e-mail info@nostra.lt regarding your rights or complaints. You can also contact the State Data Protection Inspectorate, but we will always try to resolve any issues directly with you.

If you have any questions regarding the information contained in this Privacy Policy, please feel free to contact NOSTRA in any way you like:

  • in writing - email by e-mail info@nostra.lt
  • verbally - by phone no. (8-5) 216 20 16
  • in writing - at Sausių g. 44, Sausių k., Trakai district, LT-21401, Lithuania

We will respond to your request within 30 calendar days of receipt of the request.

 

How do I know about changes to this policy?

This Privacy Policy goes into effect in 2018. May 25th. It is subject to change due to changes in legislation and within our operations. We will post changes on our internet website.

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