Privacy

PRIVACY POLICY

NOSTRA highly appreciates and protects the privacy of our customers, and in this Privacy and Cookie Policy (hereinafter referred to as "Policy"), we provide clear and transparent information collection and use principles on our website, as well as other information about NOSTROS provisions and principles for the protection of personal data.

We apply this Policy in cases when you visit NOSTROS website, order goods in NOSTROS online shop, order newsletters. This policy is also intended to inform you and other NOSTROS personal data processing operations and the basic provisions to ensure your privacy.

The processing of personal data is governed by the European Union Data Protection Regulation no. 2016/679, Law on Legal Protection of Personal Data of the Republic of Lithuania, Law of the Republic of Lithuania on Electronic Communications, other related legal acts and instructions of controlling institutions.

Persons under the age of 16 cannot provide any personal data through our website. If you are a person under the age of 16, you must obtain the consent of your parents or other legal guardians before submitting your personal information.

MANAGEMENT OF PERSONAL DATA CARRIED OUT BY NOSTROS

In order to ensure transparency and responsible processing of personal data, please be informed that NOSTRA processes personal data for the following purposes:

  • administer a customer database, including managing customer complaints, for the purpose of concluding and executing contracts;
  • providing e-commerce services;
  • direct marketing, including newsletters;
  • improving the quality of services;
  • securing the security of customers, employees and premises (video surveillance);
  • for other purposes related to internal administration, such as the processing of NOSTROS staff data.

What personal data is collected and processed?

NOSTRA collects and manages the following categories of personal data:

  • basic data needed for the above purposes: name, contact details, etc .;
  • data required for the provision of services or the sale of goods: ordering data, billing information, payment details, etc .;
  • data on the use of services, such as service usage rates, data gathered using cookies or similar technologies, etc .;
  • video data captured by NOSTROS video surveillance equipment when you visit NOSTROS shops or administrative premises.
  • other data that is collected based on your consent and is defined in detail at the time of your consent.

What legal bases can your personal data be collected for?

NOSTRA may collect your personal data only on the grounds of lawful processing specified by law. This is the legal basis for the conclusion and performance of the contract when you conclude a contract for the supply of goods or another contract with NOSTRA. The legitimate interests of NOSTROS may also serve as a basis for processing data, for example, when NOSTRA sends newsletters and informs about goods or services, manages and / or recovers debt. Your consent is another basis on which NOSTRA can process personal data (for example, through direct marketing, through individualized offers based on individual customer analysis or otherwise). NOSTRA may also process your personal data in compliance with legal obligations (to comply with regulatory requirements as well as provide responses to legitimate requests from the state and municipalities, etc.) or other statutory grounds for lawful processing.

How long is your data stored?

NOSTRA keeps your personal data for no longer than required by the purposes of the data processing or provided by law, provided that they contain longer data retention. Personal data are usually retained until reasonable claims can be made from the contractual relationship or necessary to implement and protect legitimate interests. Personal data that is no longer needed is destroyed.

While processing personal data, NOSTRA may assign you to a particular category of customers, but only to the extent that NOSTRA is able to submit individual offers, customize content according to the consumer's interests, and inform about the goods and services.

NOSTRA takes all possible measures to ensure that personal data are processed accurately, fairly and lawfully, so that they are processed only for the specified purposes, in strict compliance with the clear and transparent processing of personal data required by law.

Why does NOSTRA provide or can provide personal data?

  • NOSTRA can provide such data to processors who perform NOSTRAI certain works and services (IT companies that process data to ensure the development, development, and support of information systems; companies that provide messaging for customers, provide security and other services) ;
  • companies managing joint debtors' files or administering debts;
  • the court, law enforcement agencies or state institutions to the extent that such provision is provided by legal requirements;
  • other persons with your consent if such consent is obtained on a case-by-case basis.

DRAWING DETAILS DETAILED ON THE SITE

  • By administering the website and diagnosing malfunctions in the work of the NOSTROS server, we can use the IP addresses of the visitors' computers. An IP address is a unique code that identifies your computer in networks. It can be used to identify a visitor and collect demographic information;
  • We use cookies to collect data on service usage. Information on cookies, types of cookies and their purpose are given below;
  • When registering in NOSTROS self-service, we collect the basic information necessary for user identification, which you submit when filling in the registration form, ie. y. your name, email address, and phone number.
  • When purchasing goods NOSTROS in the e-shop, we collect data that is necessary for proper order fulfillment, such as equipment and order details, contact details and related records. The data is stored for 5 years from the last customer login to the client account.

We collect responsibly the data we collect from NOSTROS site from loss, unauthorized use, and changes. The NOSTROS website visitor data storage database is protected from unauthorized access via computer networks.

NEWSLETTER

Enter your email on the NOSTROS website You can subscribe to the e-mail address for newsletters that will let the first ones know about the special offers and news from NOSTROS. When you enter your email address and subscribe to the newsletter, you will be notified by email We will send a link to your confirmation by email.

When you subscribe to the newsletter, your email Your email address will benefit NOSTRA based on your consent, which you can withdraw at any time. Your email We may only forward the email address to third parties providing specialized services only to send you a newsletter.

When you send a newsletter, NOSTRA can collect statistics about your behavior, such as whether you have opened an email. email, what links you clicked.

Your email We will handle your email address for the purpose of sending newsletters until your refusal to receive NOSTROS offers. You can unsubscribe from NOSTROS newsletters by clicking on the relevant link at the bottom of the newsletter or by other means specified in this policy.

USE OF COOKIES

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device browser when you visit a website. The next time you visit the site, this file can be scanned for the site to recognize your computer or mobile device.

Why do we use cookies?

The information gathered by Cookie allows us to provide you with the ability to navigate more comfortably, provide you with attractive offers and learn more about the behavior of site users, analyze trends, and improve the website, customer service, and services provided by NOSTROS.

Cookies are commonly used on the NOSTROS website for the following purposes:

Required (3)

In order to make the site easier to use, the essential functions, such as browsing pages and protected areas of the site, are activated with the necessary cookies. Without these cookies, the site will not work properly.

Name

 

Purpose

Expiration

Type

CookieConsent

nostra.lt

Standard cookie used to support a user session.

1 year

HTTP Cookie

user_token

nostra.lt

Cookies are used to improve Personal Experience shopping. in the store.

6 months

HTTP Cookie

www_nostra_lt

nostra.lt

Cookies are used to improve Personal Experience shopping. in the store.

Session

HTTP Cookie

 

Statistics (3)

With statistics cookies that collect and report anonymous information, site owners can learn how visitors interact with the site.

Name

 

Purpose

Expiration

Type

_ga

nostra.lt

A cookie is used to identify a person regardless of whether he has a user account, different browsers, or the like. Cookies are used to improve Personal Experience shopping. in the store.

2 years

HTTP Cookie

_gat

nostra.lt

A cookie is used to identify a person regardless of whether he has a user account, different browsers, or the like. Cookies are used to improve Personal Experience shopping. in the store.

Session

HTTP Cookie

_gid

nostra.lt

A cookie is used to identify a person regardless of whether he has a user account, different browsers, or the like. Cookies are used to improve Personal Experience shopping. in the store.

Session

HTTP Cookie

 

Marketing (4)

Marketing Cookies Used by Visitors to Track Multiple Sites This is to display ads that are user-specific and interest - such ads are more valuable to publishers and third-party advertisers.

Name

 

Purpose

Expiration

Type

ads/ga-audiences

google.com

The Doubleclick partner cookie is designed to identify the user and display targeted marketing suggestions on other sites.

Session

Pixel Tracker

GPS

youtube.com

The Youtube.com cookie is for broadcasting video content.

Session

HTTP Cookie

VISITOR_INFO1_LIVE 

youtube.com

The Youtube.com cookie is for broadcasting video content.

179 days

HTTP Cookie

YSC

youtube.com

The Youtube.com cookie is for broadcasting video content.

Session

HTTP Cookie

 

Cookies are also used to record whether or not you agree to the use of cookies on the NOSTROS website in order to avoid this request being accessed every time you visit the site.

Access to statistics on NOSTROS site visitors is provided by NOSTROS employees working in NOSTROS marketing and IT departments who are responsible for analyzing these data and improving the website.

Access to technical records may also be provided by NOSTROS partners who provide content management tools for the NOSTROS website.

The Google Analytics tool is provided by Google Inc., a US company, so it also has access to the statistics collected by this tool. Google Inc. is committed to the principles of the EU-US Privacy Panel that ensure that the service provider complies with EU privacy standards. This provider is also subject to contractual privacy obligations. You can read about it at https://www.google.com/analytics/terms/dpa/dataprocessingamersion_20160909.html.

What can you choose?

By visiting the NOSTROS website you can choose whether you want to use cookies. You can manage and / or delete cookies at your own request. In Internet Explorer, Safari, Firefox, Chrome, or other browser settings, you can choose which cookies you want to accept and reject. You can delete all cookies already on your computer, and you can set most browsers to prevent cookies from being saved. The location of these settings depends on the browser you are using.

Most browsers can:

  • check which cookies are stored and delete individual cookies;
  • block third-party cookies;
  • block cookies from specific websites;
  • block all cookies;
  • Closing the browser to delete all cookies.

If you do not agree to cookies being stored on your computer or other device, you may at any time withdraw your consent to use them by changing your settings and deleting your cookies. If you chose to delete cookies, remember that all the options you set will be removed. In addition, when cookies are completely blocked, many websites (including the NOSTROS site) will not function properly. For these reasons, we do not recommend disabling cookies.

To learn more about cookies and how to manage or remove them, just visit www.allaboutcookies.org and your browser's help page.

SECURITY OF PERSONAL DATA

Your Personal Data is processed responsibly and safely. We implement appropriate data protection technical and organizational measures to protect your personal data from accidental or unlawful destruction, damage, alteration, loss, disclosure, as well as from any other means of data processing, as well as during data processing. illegal handling.

NOSTROS employees are committed in writing to third parties not to disclose and distribute on-site information about the company's customers, including NOSTROS website visitors.

Personal data security measures are based on the risks involved in processing personal data.

YOUR RIGHTS AND OTHER RELEVANT INFORMATION

You have the right:

  • the right to be informed of the processing of their personal data within the Agency;
  • the right to access and process their personal data;
  • the right to request the rectification, destruction or suspension of the processing of personal data;
  • the right to request the deletion of data ("right to be forgotten");
  • If you are a registered user of the NOSTRA website, you can log in to your account and log out of the NOSTRA website. In this case, all your account data will be cleared and all other records related to your personal data ("right to be forgotten"). NOSTRA retains only the order information that was required to fulfill the contract of sale.
  • the right to transfer data;
  • the right to restrict data processing;
  • your right to object to the processing of your personal data.

You can contact the NOSTROS administration by e-mail info@nostra.lt for your rights or complaints. You can also contact the National Data Protection Inspectorate, but we will always seek to resolve all issues directly with you.

If you have any questions about this privacy policy, please feel free to contact NOSTRA in any way you like:

  • email - info@nostra.lt
  • phone call - nr. (8-5) 216 20 16
  • writting – address Sausių g. 44, Sausių k., Trakų raj., LT-21401, Lietuva

We will respond to your request no later than 30 calendar days from the date of receipt of the Application.

How do I know about changes to this policy?

This Privacy Policy enters into force in 2018. May 25 It can be changed in the light of legislative changes and our internal changes. We will announce changes on our website www.nostra.lt

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